Medical Assistant (Part-Time)Company OverviewThe Willow Center is a DMHA-certified and CARF-accredited outpatient mental health and substance use treatment provider with locations in Brownsburg and Pittsboro, Indiana. We are dedicated to providing compassionate, evidence-based care that empowers individuals on their journey to recovery. Our team is committed to creating a welcoming environment where every client feels respected, supported, and valued.Position SummaryThe Medical Assistant (MA) plays a vital role in supporting the Nurse Practitioner and clinical team in delivering high-quality care to individuals receiving medication-assisted treatment (MAT) and behavioral health services. This position provides direct patient care, clinical support, and administrative assistance to ensure efficient clinic operations and an exceptional patient experience.Essential ResponsibilitiesPatient CareWelcome patients and prepare them for appointments by obtaining vital signs, medical histories, and other relevant the Nurse Practitioner during examinations and clinical procedures.Provide patient education regarding medications, treatment plans, and general health as directed.Maintain a clean, organized, and safe clinical environment.Observe and report patient reactions or side effects to medications to the Nurse Practitioner or Registered Nurse.Clinical SupportPrepare and administer medications under the supervision of the Nurse Practitioner.Perform urine drug screens and other routine laboratory procedures, including specimen collection and with wound care, vaccinations, and other clinical interventions as needed.Maintain accurate and timely documentation in the electronic medical record (EMR).Ensure exam rooms and medical equipment are stocked, clean, and ready for patient care.Administrative SupportSchedule and confirm appointments, manage follow-up reminders, and coordinate referrals.Answer phones and respond to patient inquiries in a professional and compassionate manner.Order, stock, and maintain medical and office supplies.Assist with creating and distributing patient education & QualityMaintain compliance with HIPAA, OSHA, and all clinic policies and procedures.Protect patient confidentiality at all times.Participate in staff meetings, trainings, and quality improvement other duties as assigned to support clinic school diploma or equivalent.Current Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) credential.Current CPR and First Aid communication, organizational, and multitasking skills.Proficiency with electronic medical record (EMR) systems and basic computer to maintain professionalism while working in a fast-paced healthcare environment.PreferredCompletion of an accredited Medical Assistant program.Previous experience in a medical office, behavioral health, addiction treatment, or medication-assisted treatment (MAT) setting.Familiarity with MAT medications such as buprenorphine or methadone.What We're Looking ForThe ideal candidate is compassionate, dependable, and committed to providing exceptional patient care. Successful team members demonstrate:A positive, team-oriented attitude.Strong interpersonal and communication skills.Empathy and a nonjudgmental approach when working with individuals in recovery.Initiative, flexibility, and a willingness to learn.Professionalism, integrity, and accountability.Reliability and punctuality.SchedulePart-Time: 2030 hours per weekFlexible schedule with occasional evening hours based on patient needs.Opportunity to transition into a full-time position as the practice continues to grow.BenefitsFlexible schedulingProfessional development opportunitiesSupportive, mission-driven team environment
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